Hold the mode button down and plug in the power lead. More compatible Same here, just got the Index kit and already one of the base station is blinking red. Not what I expected from a 1000+ euro VR kit.. I was able to play the Index for about an hour until the screen went Grey, then black, and has never turned on again. To fix this, you can try the following. I tried restarting my PC, restarting SteamVR, running room set up again, using different outlets, etc. This item: HTC Vive Base Station by HTC $134. Ticket: HT-2C5J-JQ54-6GJ8Thanks For WatchingDonate: https://goo.gl/lnVJV2Cc bn nh nhn Like v Subscribe ng h team :3-----Facebook : http:. Valve Index Controllers combine complex sensor inputs to give you smarter hands in VR, unlocking a wide variety of new interactions, experiences, and gestures. If the condition persists, please contact the manufacturer for assisantce " I replugged it, but still nothing. Repeat steps 1 thru 7 but using the lighthouse_tx_htc_2_0-244-2016-03-12.bin firmware file instead of the rescue one. Blinking red when there is an error. It took some time to get here, but it did. Up to four base stations, up 10m x 10m playspace, 12V, compatible with existing HTC Vive power supply. Is there anything i can do to fix it, or is this an RMA case? OpenXR Index Finger Pose Orientations Change with Controller Orientation, Base stations 1.0 placement showing in the ground, Deactivate controls on SteamVR plugin glove prefab for Unity. calzone1999 5 mo. You should see a pinkish semi transparent spot, a bit like a lens flare. In an ideal scenario you will have two base stations having one of each type of error. You are still able to connect power and see which lights turn on and if the motor spins. Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. - Click here. Doesnt mean it will stop us. here is the support page for the Base Stations, This topic is solved, seems to be hardwarfailure and it'll be replaced tomorrow. Vive version of base station on the right, Valve version on the left. If you still have the base station under warranty, no need to panic, this can happen, you just contact Valve/HTC support (depending where you bought it from) and they will offer you a replacement. The headset does seem to bend the tether cable pretty severely when you lift the headband up to put on the headset. Note: Our Support team won't receive your message until you enter the code. Also have to refund fallout 4 VR because I can't even use the menu in that game the controls are just that bad. For details, see Installing the base stations. I just received my Index today and believe I'm having the same issue. Press question mark to learn the rest of the keyboard shortcuts. Please give us a few minutes and try again. can you help? Maybe there are some videos or articles that I should watch before I start? Really sorry you have that issue. I think this is a common issue. These usually require the device to have to be sent in for repair. Maybe it's a bad/damaged cable? The guide provided me with two files to install, one was named, lighthouse_tx_htc_2_0-calibration-rescue-244 and the second. Valve Corporation. The laser emitter has failed. Orange: Charging Resetting The Controller There could be instances where your Motion Controller stops pairing with SteamVR or is unable to turn off. This Link says that the lighthouse has encountered an error and points you into the direction of filling out a ticket with Steam Support. Switched between USB 2.0 and 3.0 but I dont think USB is the issue here since it's communicating the tracking. Did you completely remove SteamVR and then reinstall? Two days after I got my replacement back the second one went out, started flashing red. Fixed lasers sweep 100 times a second to track photonic sensors on the headset and controllers. In most regions, support is "livechat" via www.vive.com/support -> contact us -> contact us. Scan this QR code to download the app now. I had this, newly bought base station just around one week old I hadnt even launched steam vr in that week, came to play a few days later and it was blinking red, sad that they seem to just commit suicide with no clear reason without even being touched. Step 2: Unplug the. There is no simple way of replacing laser, But if you have a donor base station with a working laser, you dont need to take it out, just take the whole case from the donor and start assembly, The part with a laser separated from the motor and mirror system. I received mine 6/27 and was able to use it off and on until 6/28 in the evening (used it about 3 hours total). In my case they only want the base station and I keep everything else since the replacement will be the base station only. Depending on when you purchased the unit from us and the other circumstances of your specific case, a repair or replacement may be fall under warranty Copy over onto the drive the lighthouse_tx_htc_2_0-calibration-rescue-244.bin file. Is there any guide for fixing it or tear it down? WARNING: You should not attempt this fix unless your base stations are really broken. All 2.0 BSs have round glass in front, while 1.0 has flat glass. Restarting the headset and the computer did not change anything. You can see that it was opened up if you look closely. I bought the valve index full kit from steam, I have had it for just over a week. Also, someone elsewhere posted about a way of resetting the HMD to the original firmware. All rights reserved. Playtime under 50h too. I tried and it won't show on steam vr so I guess it's faulty . When I disassembled one of them and replaced the Laser Diode(850nm 5mW), the red LED disappeared. Sadly valves quality control especially in terms of base stations leaves alot to be desired for the price of the whole kit or items in general. The LED is blinking red. One of my base stations is not working and won't track. I submitted a ticket through Steam Support. Scan this QR code to download the app now. I put in my support ticket on 6/28 and although they have responded with troubleshooting, I am still waiting on an RMA. Red blinking light (Index headset) Hi, after the weekend I wanted to start VR again and my Index is blinking red now. Just remove the bottom rubber layer (it is sticked by a double sided tape) and you will see the screws for opening it up. For more information, please see our I've powered off/on and it goes blue then green for about 10secs then red blinking, it also shows no update required. . Try swapping your other Base Station to the same power outlet to test whether the device or the outlet is at fault. Depending on when you purchased the unit from us and the other circumstances of your specific case, a repair or replacement may be fall under warranty. Ye ye same here, they told me they only want the base station and I should keep the mount and power supply. Blue when the base station is waiting to stabilize. Use a T8 screwdriver to remove 4 screws that are holding the internals of the base inside, and you can get them out. Unplug power from the base station, wait five seconds and plug it back. Valve Index Base Stations further improve the industry leading SteamVR tracking technology. Check the channels. Need to reach the Vive support team? But if i unpluged good one it looks like it tracking still well. ago Of course the most common reason it has a red light is because it's not functioning and needs to be RMAd, but, in some cases it also means it has an update waiting, so see if you can update it. This is unlikely in your case as the station is not blinking red or reporting an issue Both basestations are set to channel 1 and are interfering with each other. However, it is not possible to assemble it optically correctly. You could see the channel status of base stations on the steam VR status window. Immediately fast red blinking light and no sound of the motor - it means that either one of the circuits is dead or the motor. Same here. Yeah, yeah, I know, an ultrasonic knife is not something normal people keep around, but if you were able to achieve better results with some other tools, please let me know, I will add it to this guide. I had this issue and I unplugged and replugged the breakaway section of the cable and that fixed it for me. After restarting, this exact sequence happens every time. Vive versions are not being released anymore, as Valve is responsible for producing all the base stations themselves and then selling them to partners. Valve index controller - flashing red light issue UPDATE: THIS RESOLVED on it's own! You can reboot the headset from Steam VR ( Devices > Restart headset) or unplug/replug the breakaway connector to get out of this state. No issues with packaging, expected to be an open box. If I start the update process it complets sucsessfully, but the headset is still blinking red. Just assemble it back and dont forget the plastic holder. Would be good if there was a fix anyone could suggest maybe? Time to take matters in your own hands! Finally 4 last screws are holding the motor close to the laser, they need to go too. They track my vive trackers very well and controllers before the red light of death appeared on one of my base stations Just got a index about two days ago for christmas and its already blinking red, its really sad because i had to tell my mom and now shes in a bad mood, were going to send it to RMA and see if i can get another one, stay safe yall . A solid or flashing red light on a 2.0 base station usually indicates that there is a mechanical problem within the station. Sign up for a new account in our community. Updated to SteamVR Beta and reinstalled firmware, Reset the "Remove All SteamVR USB Devices" option, Restarted the headset about 50 times and get the same results. I has a lot of broken BaseStation 2.0 units with blinking red LEDs. While it should be harmless, there is a non-zero chance it could make things worse. No access to another PC? Pay attention to the return instructions. Same problem for me. One of my Index basestations 2.0 is blinking red constantly for a week now. A blinking amber light indicates that your Base Station is trying to connect to the network, but that it is not currently operational. Only other thing to try, if you can, should be testing on another computer. Slow red blinking light means the laser in the base station has failed. ago I tried and it won't show on steam vr so I guess it's faulty DxnnyYT 5 mo. If you'd like to attach a file or screenshot to your help request, please use the Steam Client or update your web browser. . Make sure that you've installed your base stations correctly. Press J to jump to the feed. Check your screen display is extended or single display or dublicated. Index HMD: Inside visor on left side, underneath face gasket. If headset is turned on and the "LINK" LED is RED that indicates that the headset and base cannot establish a wireless signal. i did it until step 7 and didn't flash green nor red. I am extremely impressed by Valve's customer support. Identify which revision of the Base Station 2.0 you have. and our They always sent new hardware before i sent back the old one. "Headset Disconnected" and headset lights ultimately turn red. I just got the same issue, Vive Pro + 3 Valve Index 2.0 Curved Base Stations + Valve Index Controllers. Vive Pro 2 full kit have only had for two months and one of the Valve 2.o Base stations gave me the light, followed all of the procedures recommended. Base Station 2.0 blinking red light Greetings! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Can we buy laser diode assemblies in parts? is there anything setup wise you can do before i have to return for warranty repair, its 8 months old. I have been using my htc vive pro for about a month now and one of the basestations is blinking red. I've had my Index a week today. Also unplugged and reset the breakaway section multiple times. Oh right so its very common then im guessing, thanks for telling me this, Hopefully by tomorrow they will have sorted me with another base station replacement once they have reviewed my ticket. Valve made base station (current as of August 2021). Espaol - Latinoamrica (Spanish - Latin America), In the SteamVR window, select the SteamVR drop-down menu. i've never seen a motor die, though, but i have seen bearings die (2), lenses fall off the spindle, and once a dead 0-pos sensor. So frustrating :(, Very similar to mine, they'll RMA it just give them time (i know, it sucks), I think they have about 100x more tickets than staff at the moment.