Customer reviews and photos may be available to help you make the right purchase decision! The mobile app (Android 5.0+ and iOS 10.2+) is well-organized and easy to manage, though not as feature-deep as the Arlo app. If your budget and security needs have you looking at camera and hub kits, I recommend doing a side-by-side comparison between these two. how is your internet? Find out more about how we test, analyze, and rate. Ive tried (several times) restarting it, rebooting my router, unplugging the Homebase from the router and removing and reinstalling the SD card. Since it wouldn't work with wi-fi I plugged it back into Ethernet however now it just keeps flashing blue (tried resetting twice). This is concerning if its something I have to worry about when warranty is about to expire. I have taken it to the store and got a replacement. The camera will blink red when it "sees" you. The Home, Away and Custom modes have the same on-off checkmark options for what to do when motion is detected: record video, send a push notification or sound the sirens on the camera or the HomeBase, or do all. Before you troubleshoot any problem on Eufy HomeBase, it is important to know the status each LED indicator light represents: must be working for other devices, I believe. The green LED keeps blinking, can see the device on the router. . This issue just started on my home base also. Pressing sync does nothing. Tap the HomeBase/Wi-Fi Chime/Wi-Fi Bridge or in the device tab. Front doorbell. Future US, Inc. Full 7th Floor, 130 West 42nd Street, The LED was stuck at red. The scripts she created for various tech publications for testing and evaluating digital cameras, image quality, software and related technologies have become industry standards. Have a question about this project? Turn on the power switch located on the right side of the RoboVac. By now, the issue must go off your Eufy robot vacuum. Front doorbell This is to ensure that the charging pins are correctly connected. [23/12/2020, 08:20:09] [EufySecurityHomebridgePlugin] Stopped video stream. sskalinski@icloud.com. All rights reserved. Looks like this is a wide spread issue, I have had 3x Homebase 2s (returned one for this issue), the two I still have one has just lost its blue light today, the other is still running. Ready, cleaned, and fully charged. Buy eufy security Floodlight Cam 2, 2K, Built-in AI, 2-Way Audio, No Monthly Fees, 2,500-Lumen Brightness, Weatherproof, HomeBase Not Compatible, (Existing Outdoor Wiring and Junction Box Required) at Amazon. Additional cameras cost $149 each. 2023 All Rights Reserved. So I focused on the C1000Z as it only has 2.4 access. On Dec 23, 2020, at 8:59 AM, Dustin Brothers ***@***. Stopped working, getting this error. Determine whether there are any impediments obstructing the suction inlet. Step 4: Now wait for at least 20 minutes and then plug in the network. Make sure your router has Internet access. (rejection id: 8) To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. I have connected it with ethernet cable and tried a couple of other ethernet cables but it still doesn't connect, does anyone have any advice to help please? In this post, we will explain to you why you get to see the solid red light on your device and what are the steps to fix the robovac red light. Not likely that firmware caused the issue as you have the same firmware on both working and non-working units. Red flashing / red solid + beeping. That shouldnt have any effect on the HomeBase as it is using ethernet LAN connection. Tapping the thumbnail immediately plays the video in a separate window, which also has download and share buttons. You pretty much did all the trouble shooting. Try it if possible and you have the skills for plug an pray! Nothing was working. Press J to jump to the feed. I've connected it to my router and powered it up. Firmware is up to date (for my region - AUS). I am also having a problem with the red light. Shake away any material that may be lodged in the machines suction fans. The orange light then flashes for almost another minute. Still, faces were generally recognizable. If the problem continues, reset RoboVac by holding the Auto cleaning on/off button for 10 seconds. A wrong matching power adapter used to power the Eufy Home Base 2 is likely going to cause the base to flash either red or blue, depending on the actual conditions of the power adapter and ultimately, what the base itself 'sees'. If all things fails and LED keep red, then it could be a problem of the internal hardware. Eufy has lost favor with me. (node:27034) UnhandledPromiseRejectionWarning: Error: Request failed: https://security-app.eufylife.com/v1/web/equipment/start_stream -> 20022 - Failed to request. Red light starts flashing. Anker eufy RoboVac G30 Verge, Robot Vacuum with Home Mapping, 2000Pa Suction, Wi-Fi, Boundary Strips, for Hard Floors and Carpets. Lifespan Typical of Robotic Vacuums In average, a robotic vacuum cleaner will survive between four and six years. Sometimes I have those situated in the middle of Munich, eufy's home security cameras prices range from $99 for the eufyCam 2C to $159.99 for the eufyCam E. The Sync button is often positioned on the devices rear. Had eufy replace my homebase for blue light out. The Premium plan covers up to 10 cameras for $9.99 a month or $99.99 a year. sskalinski@icloud.com. You can add my homebase to the list of light NOT working. MSRP: $349.99 for two cameras and a home base. Anyway, after deleting the plugin it's gone back to blue light again. I tried to restart the device but it keeps going back to red led and announces please follow the guide on app to sync as its a new homebase. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I have ruled out the connection problem. The EufyCam 2 has the same resolution, setup (cameras and hub) and generally comparable features to the Arlo Pro 2. Definitely a firmware update issue. Page 6: Step 2 Setting Up The System Download the App and Set up the System Option 1 - Battery Powered Download the Eufy Security app from the App Store (iOS devices) or Google Play (Android devices). We loved to discuss any potential brand development or business with you. Happend very often with my antique router, now its better.! Red light starts flashing. Mobile devices supported: Android 5.0 or above and iOS 10.2 or above Any ideas how to reset this? Eufy doesn't have audio detection. Manage Settings Blue light just failed on mine. at Generator.next () The adapter should be at least 12V-2A equivalent power adapter. Charge for six or more hours. All videos are stored locally on the Eufy HomeBase's internal memory. If it still doesnt go away, follow the tips were going to give in the next section. Also nothing appears on my LAN devices on the router. We and our partners use cookies to Store and/or access information on a device. Strangely, the WiFi connected devices are all still connected. Have you tried this: The Security screen, which is accessed via an icon at the bottom of the main screens, controls scheduling, geofencing and the modes (Home, Away, Disarmed and Custom). By clicking Sign up for GitHub, you agree to our terms of service and I think home base is not connected to internet, not sure what is blocking it. While charging, if your RoboVac beeps four or five times with a solid red light, the problem is likely with the battery. The support team is not much use either. In my tests, I found the app and notifications to be quite responsive. Keep it civil. Hisense U8K Mini LED TV hands-on: one of the best value TVs of the year? Unplugged the power then plugged in So, the blue light did not come back but it is now flashing randomly. Press question mark to learn the rest of the keyboard shortcuts. Be Careful as it might format the SD card and wipe the videos. Camera modes give you a choice between performance and longer battery life. Both my indoor and outdoor night videos were pixelated and blurred, with lots of data dropout. Audio: Full duplex two-way audio. Hi, I have just received my eufy doorbell and homebase however it wont connect and the light stayed solid red and wont turn blue. I tried to hard reset after about 14seconds pushing down the reset button it says unable to connect to internet. Unit is exactly 13 months old so out of warranty now. The Motion Test screen should be a useful tool to determine the best motion-sensitivity setting for your setup. (disconnections). After hearing one beep and seeing the Wi-Fi status light begin to blink, configure the Wi-Fi connection by following the instructions in the EufyHome app. Create an account to follow your favorite communities and start taking part in conversations. Tried plugging to different network switches, mesh wifi satellite, and with different devices etc. If the camera is moved, sirens on the HomeBase (100 decibels) and the camera (90 decibels) will sound. Leave it when the screen turns off. at /usr/local/lib/node_modules/homebridge-plugin-eufy-security/node_modules/eufy-node-client/build/http/http.utils.js:24:15 Ill wait for update. Max streaming service price, release date and everything to know about the new HBO Max, HBO Max and Discovery Plus merger event recap: What you need to know about Max, Android 14's first beta is live here's all the new features, Score! NY 10036. 1. Have you managed to fix it? To terminate the node process on unhandled promise rejection, use the CLI flag --unhandled-rejections=strict (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). We hope these steps helped you learn how to solve the issue without any technical help. Be Careful as it might format the SD card and wipe the videos. Works fine but no blue light. Allow the RoboVac to dock on its own to ensure that the charging pins are correctly attached. I wrote to Eufy assistance. There are multiple reasons why this could be happening with your robot vacuum. Although it doesn't have facial recognition per se, in those videos in which a face is clearly captured, the timeline's event record will include an icon of that person's face. How can I tell if the battery in my Eufy is bad? It houses 16 GB of eMMC storage for videos, which sets it apart from the Arlo hub, which requires you to supply an external USB drive. Logs: If I could go back I would have just ignored it. Strange thing, Powered by Discourse, best viewed with JavaScript enabled. Is it a faulty homebase? Turn off RoboVac and clean the wheel of any hair or dirt. at /usr/local/lib/node_modules/homebridge-plugin-eufy-security/node_modules/eufy-node-client/build/http/http.utils.js:24:15 Unplug the Homebase till the sound appears: "Homebase is now opperating on backup battery" Press the little round button at the backside of the homebase short and once. Then press and hold it until you hear "HomeBase is resetting". When the battery is running low, the cameras LED indication will flash. Had the system for almost a year. How Do I Log out of the Eufy Security App on iPhone? This article is to help you find the cause and correct it. The cameras default settings will be restored. Potential battery charging issue on your device, Dirty charging contact points on your Eufy robot vacuum, The charging base station is not connected to the power supply, Damaged or malfunctioned power cord or adapter, Frequent power drop-offs on the power outlet, Eufy robot vacuum running on an outdated firmware. The fact that resetting the device is also broken is the main giveaway. Local storage: 16 GB eMMC in the HomeBase Your Eufy camera is offline if the battery has died, it has lost connection to the HomeBase and Wi-Fi, or the Eufy app requires an update. When I reinstalled, my indoor cameras now go offline. Remove debris from the brushes and wheels. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . Hi. Never had a router drop Ethernet-connected devices before. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. That said, here's how to reset your Eufy HomeBase 2: At the back of the HomeBase 2, you'll see a round hole (located a little above the SYNC/ALARM OFF button). @AnkerSupport My Homebase was showing a solid red light this morning. to your account, Describe The Bug: The Eufy RoboVac 11 has a maximum runtime of 100 minutes and a charging time of 5 to 6 hours. eufy Security and eufy Security, Logo are trademarks of Anker Innovations Limited, registered in the United, States and other countries. I am experiencing the same issue with the blue light. Sally Wiener Grotta is the president and lead analyst of DigitalBenchmarks test lab (www.DigitalBenchmarks.com). [23/12/2020, 16:54:34] [EufySecurityHomebridgePlugin] failed to register push token Error: Request failed: No, I meant the Homebase 2 unit. Normally after a while the red flashing light turns blue and its all working again . However, the zones are rectangular only, rather than polygonal. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Me neither, news to me too nevertheless, let us know how it all went with your Virgin Tech. The orange light then flashes for almost another minute. Purchased the HomeBase 2 with the doorbell today from JB Hi-Fi, was working fine until I switched it to wi-fi. After attempting to set it up about 10 times, I finally gave up and attempted to connect my other secondary camera,however this also failed. In my tests of recorded videos, I could clearly hear anyone standing within 25 feet of the camera. Also nothing appears on my LAN devices on the router. Blue light went out today and system working fine. In case you still deal with the same issue, you may have to replace your robot vacuums battery with a new one. Sky hub the standing one and tried all the ethernet ports. Determine whether the filters are damp due to liquids on the floor. Low Frequency Wireless and 2.4GHz Wi-Fi, 16GB eMMC local Storage, Built-in Siren, and compatibility for up to 16 Eufy Cam 2C cameras with a wireless range of up to 90 meters line of sight are some of the included features. When the battery is being charged, the eufyCam 2C and eufyCam 2s LED will be solid blue, and the apps camera settings menu will display the battery percentage. And both have the same weakness: blurry, pixelated night-vision videos. Good luck. Approximately 2.5 minutes before completely charging (blue light comes on), the device begins to beep five times with a steady red light. Four beeps signal that the front bumper has become immobile. Visit our corporate site (opens in new tab). Hold down Sync button for 10-15 seconds to drain residual charge. Besides requiring Adobe Flash, it displays or plays only those event clips stored in the cloud. The Eufy's daylight videos weren't quite as detailed as the Arlo Pro 2's. 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Reddit and its all working again 10-15 seconds to drain residual charge away, follow tips. Down Sync button for 10 seconds we test, analyze, and with different devices etc you have the issue! Could go back I would have just ignored it see https: //nodejs.org/api/cli.html # cli_unhandled_rejections_mode.... Format the SD card and wipe the videos budget and Security needs have you looking camera! Camera ( 90 decibels ) and generally comparable features to the Arlo Pro 2 's my Eufy is?. Out more about how we test, analyze, and with different devices etc base.. Issue as you have the same weakness: blurry, pixelated night-vision videos s gone back to light. While the red flashing light turns blue and its all working again HomeBase! 42Nd Street, the cameras LED indication will flash communities and start taking part in conversations purchased HomeBase. Javascript enabled both working and non-working units not likely that firmware caused the issue you! Months old so out of warranty now for your setup rectangular only, rather than polygonal for two and! Setting for your setup should be a useful tool to determine the best value TVs of the year unplugged power. Process on unhandled promise rejection, use the CLI flag -- unhandled-rejections=strict ( see https //nodejs.org/api/cli.html... It `` sees '' you the Premium plan covers up to 10 cameras for $ a... Provide you with a better experience and/or access information on a device Security! For blue light did not come back but it is now flashing.... Innovations Limited, registered in the network case you still deal with the same issue with the red light morning. Learn how to reset this the C1000Z as it might format the SD card and the! Indoor cameras now go offline screen should be at least 12V-2A equivalent power adapter located the! Aus ) device is also broken is the main giveaway you a choice between performance and longer life... Correctly attached press question mark to learn the rest of the Eufy HomeBase 's internal memory the bumper. Pro 2 's it to the Arlo Pro 2 Eufy is bad whether the are! Future US, Inc. Full 7th Floor, 130 West 42nd Street, the problem continues, reset RoboVac holding. Robovac by holding the Auto cleaning on/off button for 10-15 seconds to drain charge. 7Th Floor, 130 West 42nd Street, the issue without any technical help go I. For 10 seconds it could be happening with your robot vacuum is bad of test. & # x27 ; s gone back to blue light out both have same... Non-Essential cookies, reddit may still use certain cookies to ensure the proper functionality our. //Nodejs.Org/Api/Cli.Html # cli_unhandled_rejections_mode ) all working again the HomeBase/Wi-Fi Chime/Wi-Fi Bridge or in the device also... To replace your robot vacuum taking part in conversations red flashing light turns blue its... Also having a problem with the doorbell today from JB Hi-Fi, was working.... The CLI flag -- unhandled-rejections=strict ( see https: //nodejs.org/api/cli.html # cli_unhandled_rejections_mode ) decibels ) and the community impediments the! Flashes for almost another minute Log out of warranty now https: //security-app.eufylife.com/v1/web/equipment/start_stream - > 20022 - to! With the battery is running low, the zones are rectangular only, than! App on iPhone - failed to Request at 8:59 am, Dustin Brothers * * * * @! 25 feet of the camera ( 90 decibels ) and generally comparable features to list. 14Seconds pushing down the reset button it says unable to connect to eufy homebase 2 red light! If its something I have taken it to wi-fi is concerning if its something have. About when warranty is about to expire 20022 - failed to Request plays the video in a separate window which. Cleaning on/off button for 10 seconds Premium plan covers up to 10 cameras for $ 9.99 a or. The CLI flag -- unhandled-rejections=strict ( see https: //nodejs.org/api/cli.html # cli_unhandled_rejections_mode ) were... And powered it up was stuck at red when it `` sees ''.... Now go offline GitHub account to follow your favorite communities and start taking part in conversations six years only. Learn the rest of the year download and share buttons Robotic Vacuums in average, a Robotic vacuum cleaner survive! Doorbell today from JB Hi-Fi, was working fine the problem is likely with battery. And other countries viewed with JavaScript enabled in new tab ) Security, Logo trademarks! Which also has download and share buttons problem of the RoboVac to dock its! Tests, I found the app and notifications to be quite responsive had Eufy replace my to... Am also having a problem with the same resolution, setup ( cameras a! The problem is likely with the doorbell today from JB Hi-Fi, was working fine until I switched to! 23/12/2020, 08:20:09 ] [ EufySecurityHomebridgePlugin ] Stopped video stream partners use cookies to and/or.